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Showing posts with the label  customer serviceShow all
Salesforce Service Cloud Implementation for Small Businesses: Myths vs. Reality
Business

Salesforce Service Cloud Implementation for Small Businesses: Myths vs. Reality

Rakesh Jatav February 08, 2025

[Collection] Exceptional customer service is important for thriving businesses. Salesforce Service Cloud is one of the best solutions that help define how bu…

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AI Chatbots vs. Live Chat: Which Is Better for Your Business?
artificial intelligence

AI Chatbots vs. Live Chat: Which Is Better for Your Business?

Rakesh Jatav December 08, 2024

[Collection] When was the last time you went to the store physically to return or lodge a complaint for a product you didn’t like? Can’t remember right? Digit…

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Customer Service Metrics That Matter: How to Measure and Improve Customer Service Performance
Business

Customer Service Metrics That Matter: How to Measure and Improve Customer Service Performance

Rakesh Jatav June 08, 2024

[Collection] By tracking metrics, you can make sure that your customer service strategy is performing at its best. Customer service is an integral part o…

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